FAQ

What are the shipping times for your products?

• We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship anywhere in the world?

• Yes, absolutely. We deliver all over the world.

Where do we ship your product from?

• Our offices and international warehouse are located in Paris, France.

Do you provide product tracking/tracking information?

• Yes, wait 3 days after your order and ask us via email at info@mmdparis.com

Some items are missing from my order, what's going on?

• Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

• We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: rach@mmdparis.com and we will send you a similar replacement item as soon as possible.

Where are you located?

• We are located in Paris, France

I still haven't received my order. What takes so long?

• We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracing your package or you want to find out about

the latter, please contact us by email at the following address: info@mmdparis.com

 Do you have a refund policy?

• We do our best to solve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product or products concerned are not cleared. For more information, please read more about our refund policy here